Once your order ships, we email you a shipping confirmation with a tracking number and link. Here is how to follow your parcel.
1. Check your shipping confirmation email
Click the tracking link in the email. Please allow up to 72 hours after dispatch for the carrier to show the first scan.
2. Use the Shop app
If you checked out with Shop Pay or have the Shop app installed, your order and live tracking appear automatically in the app.
3. Sign in to your account
Go to Your Orders to see the status and tracking of every order placed with the same email address.
Delivery times
- Processing: 1–3 business days
- Standard delivery: 6–14 business days after dispatch
Delivery estimates may be affected by customs processing, carrier delays, weather or peak seasons.
Tracking not moving?
If your tracking shows no movement for 10 business days, or is marked delivered but you have not received the parcel, email flolaeshop@gmail.com with your order number and we will open an investigation with the carrier.
FLOLAE is operated by HAF LIMITED, Rm 11, 13/F, Block C, Wong King Industrial Building, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong (Business Registration No. 80320624).