FAQ

Shipping

How long does delivery take?
Orders are dispatched within 1–3 business days. Standard delivery then takes 10–20 business days. You will receive a tracking link by email as soon as your parcel ships.

How much is shipping?
Standard shipping is $8.99 USD. Orders of $79.00 USD and above ship free. The same rate applies to every country we ship to.

Will I have to pay duties or taxes?
United States: no. All duties and import taxes are included in the price you pay at checkout. Other countries: import duties, VAT or GST may be charged by your local customs and are paid by the recipient on delivery.

Where do you ship?
To the United States and most countries in Europe, Asia-Pacific, the Middle East, Latin America and Africa. If your country appears in the checkout country list, we ship there.

Orders

Can I change or cancel my order?
Orders can be cancelled free of charge within 12 hours of being placed, as long as they have not been dispatched. Email us with your order number as soon as possible. We cannot change the shipping address after dispatch.

How do I track my order?
Use the tracking link in your shipping confirmation email, or see Track Your Order. Please allow up to 72 hours for tracking to start updating.

Which payment methods do you accept?
All major credit and debit cards, plus the express checkout options shown at checkout (such as Shop Pay, Apple Pay and Google Pay, depending on your device). Prices are in US dollars.

Returns

What is your return policy?
You may request a return within 30 days of delivery. Items must be unworn, unwashed and in original condition with all tags attached. For hygiene reasons swimwear, lingerie and sleepwear, pierced jewelry, hair accessories, socks and tights cannot be returned unless faulty. See the full Refund Policy.

How do I start a return?
Email flolaeshop@gmail.com with your order number and the item(s) you want to return. We will confirm and send return instructions. Please do not send anything back before receiving them.

Who pays for return shipping?
Return shipping is arranged and paid by the customer, and a $8.99 USD shipping charge is deducted from the refund. If the item arrived damaged, faulty or incorrect, we cover everything and refund in full.

Do you offer exchanges?
We do not process direct exchanges. Return the original item for a refund and place a new order for the size or color you need.

My item arrived damaged or wrong.
Contact us within 7 days of delivery with your order number and photos. We will arrange a free replacement or a full refund including shipping.

Sizing

How do I choose my size?
Every product page has a size chart in inches and centimeters. Measure yourself and compare with the chart — see our Size Guide for how to measure. If you are between sizes, we recommend sizing up.