Contact information

Contact Us

We're a small team and we read every message.

Customer support

We reply within 1–2 business days, Monday to Friday. Messages received on weekends and public holidays are answered on the next business day.

What to include

To help us resolve your question quickly, please include your order number and, where relevant, photographs of the item.

Order enquiries

Where is my order? Check the tracking link in your dispatch email first. If tracking has not updated for 10 business days, contact us.
Returns: see our Refund Policy and email us to start a return.
Wrong or damaged item: contact us within 7 days of delivery with photographs.

Business details

FLOLAE is operated by HAF LIMITED, a private limited company registered in Hong Kong.

Business Registration Number: 80320624
Rm 11, 13/F, Block C, Wong King Industrial Building
192-198 Choi Hung Road, San Po Kong
Kowloon, Hong Kong

Orders are fulfilled and dispatched by Guangzhou Gaopasi E-Commerce Co., Ltd.
Room 707, No. 5-3 Tianyuan Road, Tianhe District
Guangzhou, Guangdong 510630, China